Terms and Conditions

This document describes the General Terms and Conditions and the Privacy Policies, applicable to the access and use of the services offered by GRICOL SA within the site www.gricol.com, and/or other related domains (urls) (hereinafter "gricol. com" or the "Site"), where these Terms and Conditions are located. Any person who wishes to access and/or subscribe and/or use the Site or the Services may do so subject to the General Terms and Conditions and the Privacy Policies, together with all other policies and principles that govern gricol.com and that are incorporated to the present directly or by reference or that are explained and/or detailed in other sections of the Site. Consequently, all visits and all contracts and transactions carried out on this Site, as well as their legal effects, will be governed by these rules and subject to the applicable legislation in Colombia.

The Terms and Conditions contained in this instrument will be applied and will be understood as an integral part of all acts and contracts that are executed or entered into through the offer and commercialization systems included in this site between the Clients of this site and GRICOL SA, (in hereinafter "GRICOL SA" or "GRICOL", indistinctly).


The Client must read, understand and accept all the conditions established in the Terms and Conditions and in the personal data Policies of GRICOL SA, as well as in the other documents incorporated therein by reference, prior to registering as a GRICOL Client. co and/or the acquisition of products and/or delivery of any data for any purpose.

If the Client makes use of the GRICOL Site, this will imply full acceptance of the conditions established in the Terms and Conditions and in the Personal Data Policies of GRICOL SA. For said use of the site and/or its services, the Client will be obliged to expressly comply with them, not being able to claim ignorance of such Terms and Conditions and the Personal Data Policy.

1. Privacy and personal data protection policy 

GRICOL SA, in compliance with the provisions of the Political Constitution, Law 1581 of 2012, Regulatory Decree 1377 of 2013 and other complementary provisions, establishes guidelines and controls to treat the data obtained in the development of its mission, through its different service channels. Such guidelines include, without limitation, the collection, storage, use, circulation, and deletion of data.

Treatment to which the personal data will be submitted and the purpose of their collection 

  • Send information about products and services of your possible interest and/or about changes in them.
  • Execute the activities of the signed contractual relationship, including the payment of obligations
  • Measure and evaluate the level of satisfaction with respect to products and services
  • Carry out technical, statistical, market, product, service or process studies for the organization.
  • Provide the services and/or products required by their
  • Send to physical mail, email, cell phone or mobile device, via text messages (SMS and/or MMS) or through any other analogue and/or digital means of communication created or to be created, commercial, advertising or promotional information about the products and/or services, events and/or commercial promotions, in order to promote, invite, direct, execute, inform and in general, carry out campaigns, promotions or contests of a commercial or advertising nature, advanced for GRICOL A .
  • Those indicated in the authorization granted by the data owner or described in the respective privacy notice, depending on the
  • Provide, share, send or deliver your personal data to represented companies located in Colombia or any other country in the event that said companies require the information for the purposes indicated herein .

The owner of personal data has the following rights:

  • Know, update and rectify your personal data, being able to exercise this right, among others, against personal data that is partial, inaccurate, incomplete, divided, misleading or those whose processing is expressly prohibited and/or that has not been
  • Request proof of the authorization granted, except when expressly excepted as a requirement for treatment, in accordance with the provisions of Law 1581 of
  • Submit complaints to the Superintendence of Industry and Commerce for violations of the provisions of this law and other regulations that modify, add or
  • Be informed, upon request, regarding the use that has been given to your data
  • Revoke the authorization and/or request the deletion of the data when the treatment does not respect the principles, rights and constitutional guarantees and The revocation and/or deletion will proceed when the Superintendency of Industry and Commerce has determined that the treatment has incurred in conduct contrary to those established in the applicable norms and the Constitution.
  • Access free of charge, as established in article 21 of Decree 1377 of 2013, to your Personal Data that has been subject to Treatment.

Responsible for the attention of queries and claims:


Carrera 34 # 8A-15 Bogotá DC (Colombia) (+57 1) 360 04 66

When the owner of the data needs to know, update, rectify and delete his data or revoke the authorization for its use, he can send a communication to the following email:


Procedure so that the holders of the information can exercise their rights:

The request, complaint or claim must contain the identification of the Holder, the description of the facts that give rise to the claim, the address, and accompanying the documents that you want to assert. If the claim is incomplete, the interested party will be required within five

(5) days following receipt of the claim to correct the failures. after two

(2) months from the date of the request, without the applicant presenting the required information, it will be understood that the claim has been withdrawn. In the event that the person receiving the claim is not competent to resolve it, they will transfer it to the appropriate person within a maximum term of two (2) business days and inform the interested party of the situation. Once the complete claim is received, a legend that says "claim in process" and the reason for it will be included in the database, within a term of no more than two (2) business days. Said legend must be maintained until the claim is decided. The maximum term to address the claim will be fifteen (15) business days from the day following the date of receipt. When it is not possible to address the claim within said term, the interested party will be informed of the reasons for the delay and the date on which their claim will be addressed, which in no case may exceed eight (8) business days following the expiration of the first term.

GRICOL SA, reserves the right to modify, at any time, unilaterally, the Personal Data Treatment Policy. Any substantial change in the Information Treatment Policy that may affect the content of the authorization granted by the owner will be communicated to the latter in the terms established by current regulations. In addition, the previous versions of the Personal Data Treatment Policy will be kept.

The "personal data processing policy" in force at all times will be available on the organization's website.

2. Shipping Policy

GRICOL SA undertakes to make deliveries exclusively within Colombian territory, in the areas and places to which it has access in accordance with its network and therefore may refuse to accept a purchase offer when the address registered by the customer to make the delivery is not within the geographical areas authorized by gricol.com for this purpose.

The data necessary for effective delivery are the following: name of the person(s) who will receive the product(s), delivery address of the product(s), and delivery city.

Product delivery times:

The product purchased by the client and/or consumer will be delivered to the address registered by the client and/or consumer on the platform at the time of purchase of the product. Delivery is subject to the following conditions:

event delivery time

  • If the place of delivery is in Bogotá from 2 to 3 business days.
  • If the place of delivery is in major cities from 3 to 5 business days.
  • If the place of delivery is in non-main cities from 5 to 9 business days.

Non-main cities will be understood as those that are not Bogotá, Medellín, Cali, Barranquilla, Armenia, Bucaramanga, Cúcuta, Ibagué, Manizales, Neiva and Villavicencio.

In the event that the product cannot be delivered for the reasons detailed below, GRICOL SA will not establish any defect:

Erroneous dilution by the client and/or consumer of the address or any data necessary for delivery

  • Case of force majeure or fortuitous event and, in general, of all unforeseen, unforeseeable or
  • If any information required on the platform in the transaction process does not meet the necessary requirements specified in these terms and

Declarations of the client and/or consumer:

  • The consumer and/or client declares that the data entered in the purchase form are updated, real and
  • It has the ability to commit based on the transaction that is being carried out through the GRICOL A electronic commerce platform.
  • Whoever processes the information and claims to be a legal representative has the capacity and power to compromise the company they represent.

3. Refund Policy

 At Gricol, the refund policy is handled in the following three cases:

  • By cancellation of order already
  • For merchandise return.
  • When the customer cancels more than

In any of the three cases, a formal request for reimbursement must be made to the email cartera@gricol.com, where the bank certification must be attached to which the money to be returned must be consigned. After the request is received, the respective maximum refund 72 hours after receipt and confirmation, in the case of refunds for merchandise returns, the 72 hours begin to apply after the expert report and return note.

4. Service Policy

When you receive the purchased product, you must check that it is in perfect condition, that it corresponds to the reference purchased. It is essential to follow the instructions for use, installation, maintenance and any other indication found in the boxes or packaging of the purchased product.

Guarantee: It is any request by the client regarding a non-conformity with the product caused by its manufacture, GRICOL has a maximum period to make contact after requesting the guarantee of 24 hours at the national level, contact the cell line: 311 5876309 or send your request to the email: serviciotecnico@gricol.com, you must provide the following information: names and surnames, identification document number, email, telephone numbers and a brief description of the problem that is presented.

The warranty term will begin to apply from the date of delivery of the product to the customer or to whomever the customer states in his purchase order.

The guarantee does not apply if you allow people other than GRICOL technicians to make modifications to the purchased products, altering their initial characteristics.

Technical service: GRICOL offers technical advice, training and solutions for the lines of faucets and sanitary ware, it also has installation, maintenance and repair services.

If you have requests, complaints, guarantees, requests or concerns regarding the installation, handling or guarantee of the product, call 3603899 ext 105-129 or email: info@gricol.com ; serviciotecnico@gricol.com; or to the cell phone 311 5876309 or 311 8118334.

 The guarantees vary according to the product, for this reason and in order to inform the consumer, the following link is enabled where you can find out the terms of these guarantees.

 If you have complaints, questions, claims, doubts about the guarantee, you can contact the telephone numbers (1)3603899, (1)3600466, info@gricol.com , serviciotécnico@gricol.com, http://infotecnica.gricol.com/ garantia_colombia.pdf or you can send the documents to the address: Carrera 34 No 8 A – 15.

5. Declaration of origin of resources

Gricol SA, has a Self-control and Comprehensive Risk Management System for Money Laundering, Financing of Terrorism and Financing of the Proliferation of Weapons of Mass Destruction (SAGRILAFT) and the Transparency and Business Ethics Program (PTEE).

In order to comply with the applicable regulations in this matter. As Legal Representative of the Company, You agree to declare that the resources used or to be used come from lawful activities; For this reason, it is stated that they are not the result of activities penalized by the Colombian legal system, such as crimes against economic assets, illicit enrichment or money laundering, improper use of funds obtained from the public, activities related to drug trafficking, front man, crimes against the constitutional order or any other crime or activity contrary to public order. Therefore, he declares under oath that neither the undersigned, nor the company he represents, nor its administrators, nor its shareholders, are currently included in any restrictive/binding list such as the OFAC list or similar, have not been convicted, and no sentence or ruling has been issued against him in relation to the aforementioned conduct. We do not allow third parties to make deposits in our name of resources from activities penalized by Colombian law. GRICOL SA is exempted from all liability arising from any erroneous, false or inaccurate information that may have been provided in or with this document or from the violation of this statement. By accepting this document, I certify that I have read, understood and accepted all of the above.

6. Notifications

For the purposes of information on the management of the purchase or if the consumer and/or client wishes to modify or delete their data, they can do so through the following channels:

Phone: (1) 3603899

Ext: 120

Cell: 313 207 8724

Email: web@gricol.com